At DOGSPOKE, we want to make receiving your order as simple and transparent as possible.
Please read the information below for details about order processing, shipping, estimated delivery times, tracking and delivery issues.
FREE TRACKED SHIPPING
DOGSPOKE offers Free Tracked Shipping on all orders.
Any applicable charges will always be shown before you complete your purchase.
We will not intentionally add undisclosed mandatory delivery charges after your order has been placed.
PROCESSING TIME
Your order ships the same day we receive it.
Working days generally exclude weekends and public holidays.
Once your order has been dispatched, the estimated shipping time begins.
ESTIMATED DELIVERY TIME
Our current estimated delivery times are:
- Australia: 6–14 working days
- All other countries: 6–10 working days
Delivery times are estimates and are not guaranteed delivery dates.
We make reasonable efforts to ensure that orders arrive within the estimated timeframe. However, occasional delays may occur due to circumstances outside our reasonable control, including carrier disruptions, high-volume periods, customs procedures, severe weather or other logistical issues.
Nothing in this Shipping Policy affects any statutory rights you may have in relation to delayed or failed delivery.
ORDER TRACKING
DOGSPOKE uses tracked shipping on every order.
Once your order has been dispatched and tracking information becomes available, it will be provided to you using the contact details associated with your order.
Please allow some time for tracking information to update after the parcel has been handed to the carrier.
If your tracking has not updated for an unusually long period or you believe there may be a problem with your delivery, contact us at:
info@dogspoke.com
Please include your order number so that we can review the shipment.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery window for your country, please check your tracking information first.
If there is no useful tracking update or your order appears significantly delayed, contact us at:
info@dogspoke.com
Please include your order number and any relevant tracking information.
We will take reasonable steps to investigate the shipment.
Estimated delivery times do not limit any statutory rights you may have.
Where applicable consumer law gives you the right to cancel an order or request a refund because of a delayed or failed delivery, those rights remain unaffected.
INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your shipping information carefully before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at:
info@dogspoke.com
We will try to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
If an order is returned because the customer provided an incorrect or incomplete delivery address, additional shipping charges may apply if the customer asks us to send the order again.
Any applicable re-delivery charge will be communicated before the order is resent.
FAILED DELIVERY OR UNCOLLECTED PARCELS
Customers should follow any reasonable delivery or collection instructions provided by the carrier.
If a parcel cannot be delivered and is returned because it was not collected, the delivery address was inaccessible or the customer did not follow the carrier's delivery instructions, please contact us so that we can review the available options.
Additional shipping costs may apply if the customer requests re-delivery.
This does not apply where the failed delivery was caused by DOGSPOKE, a carrier acting on our behalf, or where applicable law provides otherwise.
ORDER MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking information shows that your order has been delivered but you cannot locate it, please first check:
- the delivery address entered on your order;
- any safe place around the property;
- whether another member of your household or an authorised person accepted the parcel;
- any delivery information or photograph provided by the carrier.
If you still cannot locate your order, contact us as soon as possible at:
info@dogspoke.com
Please include your order number and relevant tracking information.
We will review the circumstances and assist you with the next steps.
Nothing in this section removes any responsibility that DOGSPOKE has under applicable consumer law.
LOST ORDERS
If tracking indicates that a parcel may have been lost in transit, please contact us at:
info@dogspoke.com
We will review the shipment and, where appropriate, contact the carrier or take other reasonable steps to resolve the issue.
Where a parcel is confirmed as lost before delivery, we will provide any replacement, refund or other remedy required under applicable consumer law.
Your statutory consumer rights are not affected.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your parcel or product arrives damaged, defective or you receive an incorrect item, contact us as soon as possible at:
info@dogspoke.com
Please provide your order number and, where reasonably necessary, photographs or videos showing the issue.
We will assess the situation and work to make it right in accordance with our Returns & Refunds Policy and applicable consumer law.
Where DOGSPOKE is responsible for a faulty, damaged or incorrect product, the customer will not be required to bear return costs where applicable law requires us to cover them.
RISK DURING DELIVERY
Unless you independently arrange your own carrier in circumstances where applicable law provides otherwise, DOGSPOKE remains responsible for the goods while they are in transit.
Risk passes to you when the goods are delivered into your physical possession or to a person you have authorised to receive them.
Nothing in this Shipping Policy limits any consumer rights that cannot legally be excluded.
CUSTOMS, TAXES AND IMPORT CHARGES
Any taxes, shipping charges or other mandatory costs collected by DOGSPOKE will be shown where applicable before you complete your purchase.
International shipments may occasionally be subject to customs procedures or other requirements imposed by local authorities.
We will not intentionally charge undisclosed mandatory fees after your order has been placed.
Where additional charges may lawfully apply that are not collected by DOGSPOKE, the applicable rules and consumer protections remain unaffected.
If you have any questions before placing an order, contact us at:
info@dogspoke.com
ORDER CHANGES AND CANCELLATIONS
Please review your order carefully before completing your purchase.
This is particularly important for:
- your delivery address;
- your selected size;
- your selected colour;
- any personalised information.
If you need to change or cancel your order, contact us as soon as possible at:
info@dogspoke.com
As orders ship the same day, we cannot guarantee that changes or cancellations can be made once an order has been placed.
This does not affect any statutory cancellation rights that apply to you or the conditions of our voluntary 60-Day Money-Back Guarantee.
RETURNS
This Shipping Policy applies to the delivery of your DOGSPOKE order.
Return shipping is governed separately by our Returns & Refunds Policy.
For eligible change-of-mind returns, incorrect size selections or voluntary returns under our 60-Day Money-Back Guarantee, the customer is responsible for return shipping costs unless otherwise required by applicable law.
If the product is faulty, damaged, incorrect or not as described, different rights and return-cost responsibilities may apply.
Please review our Returns & Refunds Policy for full details.
STATUTORY RIGHTS
Nothing in this Shipping Policy is intended to restrict or exclude any rights you may have under applicable consumer law in your country.
Statutory rights relating to delivery, delays, lost goods and risk during transit remain unaffected.
Our estimated delivery times do not replace or reduce those statutory protections.
CONTACT US
If you have any questions about shipping, tracking or delivery, please contact us at:
DOGSPOKE
Email:
info@dogspoke.com
Address:
Calle Ramón Areces s/n
Edificio Marina Banús
Bloque 3, Piso 7J
29660 Marbella
Spain
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